PRIVACY POLICY
Effective Date: May 11, 2026
Welcome to Twelvium (“Twelvium”, “Company”, “we”, “our”, or “us”).
We are committed to protecting the privacy, confidentiality, and security of personal information, technical information, business information, and other data shared with us through our website, communications, consulting activities, engineering services, product development activities, and related business operations.
This Privacy Policy explains how we collect, use, process, disclose, store, transfer, and protect information when individuals, businesses, organisations, or representatives interact with Twelvium, our website, our systems, or our services.
By accessing our website, communicating with us, submitting information, or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this Policy.
1. WHO WE ARE
Twelvium is an engineering and technical services business providing expertise and support in areas including, but not limited to:
- Engineering design and development
- Electronic systems design
- Embedded software and firmware development
- Product development
- Industrial and mechanical engineering support
- Technical consulting
- Product and project support
- Simulation and analysis
- Technical troubleshooting and problem-solving
- On-demand engineering expertise
- Research, testing, validation, and development services
Our services may be provided remotely, digitally, on-site, through collaboration platforms, or via third-party systems and service providers.
2. SCOPE OF THIS POLICY
This Privacy Policy applies to:
- visitors to our website
- customers and prospective customers
- suppliers and contractors
- business partners
- individuals contacting us
- users interacting with our digital platforms
- participants in communications, enquiries, or consultations
- users of services provided by Twelvium
This Policy applies globally unless prohibited or overridden by applicable local laws.
3. INFORMATION WE COLLECT
We may collect, process, store, and use various categories of information including:
3.1 Personal Information
Personal information may include:
- Full name
- Email address
- Phone number
- Company name
- Position or job title
- Billing or business address
- Account or communication details
- Identification details voluntarily provided
3.2 Technical Information
Technical information may include:
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Website interaction data
- Diagnostic and performance data
- Referring websites
- Cookies and tracking information
- Session activity and timestamps
3.3 Business & Project Information
Where relevant to our services, we may collect:
- Technical specifications
- Product requirements
- Engineering files
- Design concepts
- Schematics and diagrams
- CAD models
- Software code or firmware
- Compliance documentation
- Reports and testing data
- Commercial or operational information voluntarily provided
3.4 Communication Information
We may retain records of:
- Emails
- Contact forms
- Meetings
- Consultations
- Quotes and proposals
- Support requests
- Technical discussions
- Project correspondence
4. HOW INFORMATION IS COLLECTED
We may collect information:
- directly from users
- through website forms
- through communications
- during consultations or projects
- through cookies and analytics
- through third-party integrations
- through publicly available sources
- through service providers or business partners
Information may be collected automatically or voluntarily provided.
5. PURPOSE OF COLLECTION & USE
We may use information for purposes including:
Service Delivery
- providing engineering and consulting services
- managing projects and technical activities
- delivering support and communications
- responding to enquiries and requests
Business Operations
- internal administration
- operational management
- quality assurance
- risk management
- financial and contractual processes
Technical & Security Purposes
- maintaining website functionality
- monitoring performance
- protecting systems and infrastructure
- fraud prevention and cybersecurity activities
Improvement & Analytics
- improving services and website experience
- analysing trends and usage behaviour
- developing new services or capabilities
Legal & Compliance Purposes
- complying with laws and regulations
- enforcing agreements
- protecting rights and interests
- responding to lawful requests
We may process information based on:
- consent
- contractual necessity
- legitimate business interests
- legal obligations
- protection of rights and security
6. COOKIES, TRACKING & ANALYTICS
Our website may use:
- cookies
- analytics technologies
- tracking pixels
- log files
- session identifiers
- performance monitoring tools
These technologies may collect:
- browsing behaviour
- interaction patterns
- device information
- traffic data
- referral information
Third-party analytics providers may include services such as:
- Google Analytics
- Meta/Facebook technologies
- LinkedIn Insight
- advertising or performance platforms
- hosting and infrastructure providers
Users may disable cookies through browser settings; however, some website functionality may be limited.
7. DISCLOSURE OF INFORMATION
We may disclose information to:
- employees and contractors
- consultants and advisers
- hosting and infrastructure providers
- cloud storage providers
- analytics and IT service providers
- payment or invoicing providers
- legal, regulatory, or government authorities
- business partners where reasonably necessary
Information may also be disclosed:
- to protect rights or safety
- to investigate fraud or misuse
- during business restructuring or asset transfer
- where legally required
We do not sell personal information to third parties.
8. INTERNATIONAL DATA TRANSFERS
Because Twelvium may operate internationally or use global service providers, information may be stored or processed in countries outside your local jurisdiction.
By using our services or submitting information, you acknowledge and consent to the transfer, processing, and storage of information internationally where permitted by law.
We take reasonable measures to ensure appropriate safeguards are applied to international data handling.
9. CONFIDENTIALITY & TECHNICAL INFORMATION
Twelvium recognises the sensitive and commercially valuable nature of engineering, technical, and intellectual property information.
We take reasonable steps to:
- maintain confidentiality
- limit unauthorised access
- protect commercially sensitive information
- restrict disclosure where appropriate
However, unless separately agreed in writing:
- submission of information does not automatically create a confidential relationship
- no fiduciary relationship is established
- no ownership transfer occurs
Separate agreements, including NDAs or project contracts, may apply to specific engagements.
10. INTELLECTUAL PROPERTY & SUBMISSIONS
Any materials, concepts, files, data, technical content, or submissions provided to us remain subject to applicable intellectual property laws and agreements.
Users must ensure they have appropriate rights and authority to provide submitted information.
Twelvium is not responsible for unauthorised submissions made by third parties.
11. DATA SECURITY
We implement commercially reasonable administrative, technical, and organisational measures to protect information from:
- unauthorised access
- misuse
- alteration
- disclosure
- destruction
- cyber threats
Security measures may include:
- access restrictions
- authentication controls
- secure hosting environments
- monitoring systems
- encrypted communications where applicable
Despite reasonable safeguards, no system, network, website, or electronic transmission can be guaranteed to be fully secure or immune from risk.
Users provide information at their own discretion and risk.
12. DATA RETENTION
We retain information for as long as reasonably necessary to:
- provide services
- maintain business records
- comply with legal obligations
- resolve disputes
- enforce agreements
- protect business interests
Retention periods may vary depending on:
- the nature of the information
- contractual requirements
- legal obligations
- operational needs
Information may be deleted, anonymised, archived, or securely destroyed when no longer required.
13. USER RIGHTS
Subject to applicable laws, users may have rights to:
- access personal information
- request corrections
- request deletion
- restrict or object to processing
- withdraw consent
- request portability of information
- lodge complaints with authorities
Requests may be subject to identity verification and legal limitations.
14. THIRD-PARTY SERVICES & LINKS
Our website or communications may contain links to third-party websites, software, tools, or platforms.
We do not control and are not responsible for:
- third-party privacy practices
- external content
- security practices
- third-party data handling
Users access third-party services at their own risk.
15. CHILDREN’S PRIVACY
Our services and website are not directed toward children.
We do not knowingly collect personal information from individuals below the age required under applicable laws without appropriate consent.
If such information is identified, reasonable steps may be taken to remove it.
16. AUTOMATED DECISION-MAKING
We do not intentionally use fully automated decision-making processes that produce legally significant effects without human involvement.
However, automated systems may be used for:
- analytics
- spam prevention
- cybersecurity
- performance monitoring
- website optimisation
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- Twelvium disclaims liability for unauthorised access, data breaches, or third-party actions beyond our reasonable control
- users acknowledge that internet-based services carry inherent security risks
- users assume responsibility for information voluntarily submitted through online systems
Nothing in this Policy excludes rights that cannot legally be excluded.
18. CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy at any time without prior notice.
Updated versions become effective upon publication on our website unless otherwise stated.
Continued use of our website or services constitutes acceptance of the updated Policy.
19. CONTACT US
For privacy-related enquiries, requests, or concerns, please contact:
Twelvium
Melbourne, Victoria, Australia
Email: [email protected]
Website: https://twelvium.com/contact/